• Sign Up
  • Login

Welcome to the 1StopBedrooms Community

11 Issues resolved
274 Company responses
58 Customer testimonials
Show

1StopBedrooms's reply dated Aug 14, 2024 to: MICHAL N Fby's review

Dear Michael,
First and foremost, I want to extend our sincerest gratitude for taking the time to share your thoughts with us. Your engagement is truly appreciated.
We aspire to maintain the highest level of service possible, always putting our customer's needs at the forefront of everything we do. Rest assured, our team prides itself on delivering the kind of quality and responsiveness that our customers deserve, and we are steadfast in our commitment to this principle.
Our dedication to providing exceptional service is unwavering. We hold a longstanding reputation for excellence, and we continually strive to uphold this standard in all of our interactions. Thank you once again for your involvement, as it is a vital part of our ongoing mission to exceed expectations.
MICHAL N Fby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

45 DAYS AND COUNTING

and that we could not take delivery until after 5 pm for the

entire week. That same week, on June 12th, the delivery

company called from the gate, stating they were there to

deliver the desk.

We could not take delivery as I said in my

email on June 12th; the driver complained to me that this

happens constantly with this company because there is no

communication. The delivery company redelivered on June

17th. Desk damaged in multiple spots. I emailed photos the

same day to 1stopbedroom.com.

Oddly, enough have not

received a single response since the delivery of the desk. I

have sent multiple emails and called today.

No follow-up.

This has been a 45-day ordeal with no end in sight. I wish I

had looked up this company on BBB before ordering from

them, as this is a consistent complaint.

User's recommendation: READ THE BETTER BUSINESS BUREAU COMPLAINTS BEFORE YOU BUY FROM THEM

Testimonial
Elena K Hpy

Over all good- price and product quality.

Overall excellent. I am really happy with the way delivered the package.

Even product quality and price around 30% less than other competitors. The delivery team was professional and everything arrived in perfect condition.

View full review
Testimonial
Elena K Hpy

Happy with products

Purchased a bed and night stand. Both were as shown and made of quality materials.

Was pleasantly surprised to find that the nightstand came preassembled! Delivery was fast and undamaged.

Price was equal to or better than other online retailers. Would purchase from 1stopbedrooms again without hesitation.

View full review
Testimonial
Elena K Hpy

Great product!!

We absolutely love our bed and nightstand set that we bought. We also selected the white glove service which was SO worth it.

The team that delivered the furniture was professional and extremely fast! Definitely recommend

View full review

1StopBedrooms's reply dated Aug 14, 2024 to: Travy L's review

Dear Travy,
First and foremost, we appreciate you taking the time to share your insights. Your engagement is critical to us and it helps us stay connected with our valued customers.
We pride ourselves on our unwavering commitment to the highest standards of service, with a strong emphasis on transparency and efficient processes. Our team strives tirelessly to ensure smooth experiences for all our customers, aiming for satisfaction at every touchpoint.
In closing, we remain steadfast in our dedication to extraordinary service, and will continue to uphold the standard of excellence we have set in our industry. Thank you again for your engagement.
Travy L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Rip off

Not1stop Bedrooms is a total nightmare. They keep no documentation of orders.

If you cancel the order, they take exorbitant fees. They will tell you that you agreed to do that when placing an order but after about 10 times requesting to see the document, they refuse to send it. I have sent a complaint to the Federal Trade Commission.

Search all of the complaints on the internet including the Better Business Buerea. I tried to enter the order number which is 949**** bur it would nor upload velow.

User's recommendation: Not trustworthy

Testimonial
Elena K Hpy

Great deals!

We went to the furniture store and found a table we loved & we found the same table online at 1stopbedroom at a more competitive price! The table took about two weeks to arrive & it looks perfect!

View full review
Testimonial
Elena K Hpy

A++++++ customer service!!!

This website & company has impressed me since day 1. They texted for me to verify my address then left me know my dresser could come fully assembled shipped so I didn’t need to do that.

Being 4 1/2 months pregnant that was a weight literally lifted off my back. Joe was super friendly, helpful & professional on the phone.

I will absolutely be back on this website to shop in the future. A++++++ customer service!!!

View full review
Testimonial
Elena K Hpy

Friendly delivery. Great website. Wonderful prices. Excellent customer service.

I love the quality of the furniture. We ordered a sleeper sofa.

The color is beautiful (color = slate). I love that they called to offer a thicker 4” mattress for a reasonably step up charge. A comfortable mattress for a sleeper sofa is such a must for our guest room. Beautiful accent pillows that came with it.

Friendly delivery. Great website. Wonderful prices.

Excellent customer service when I called with questions. Thank you.

View full review
Testimonial
Elena K Hpy

Very happy

After shopping many websites, I found the best price offered on one stop bedrooms page. Ordering my furniture, and the follow up that they had was as good as their prices.

That being said good as in very very, very, very good, not low. The furniture was shipped in a reasonable amount of time given the size of furniture shipments.

The delivery service they used was extremely helpful in getting the furniture in for me to assemble. Thank you.

View full review
Testimonial
Elena K Hpy

I highly recommend this company!

I spoke with Joe (ex 7078) and he helped me purchase an entire house of furniture and area rugs and lamps for my vacation rental house. He was able to guide me to the best mattresses for my chosen beds that were within my budget.

He was very friendly and knowledgeable.

I highly recommend this company for the convenience factor of one stop shopping plus the service! -Jessica Pham

View full review
Testimonial
Elena K Hpy

Beyond Five Start - From start to finish :)

From start to finish, one of the best purchasing experiences I have ever had!! Have not bought a new couch in 20 years and to have the ability to order direct through you and then to have the immediate turn around delivery, I am beyond FIVE star!!

The NSD delivery was fantastic and the 2 gentleman who delivered my couch could not have been more professional!!!!! Erin Connor-.

View full review
Testimonial
Elena K Hpy

I won't hesitate about my next purchase from 1StopBedrooms!

Danne- Never having ordered furniture from a website I was a little anxious. However, I can’t say enough about how positive the experience has been.

I ordered a side table with built-in electrical and USB ports for my den. It is perfect, exactly as pictured and described.

The online ordering process was easy and it was delivered in to my door in less than one week. I won't hesitate or be anxious about my next online purchase from 1StopBedrooms!

View full review
Testimonial
Elena K Hpy

I highly recommend 1StopBedrooms!

The furniture came sooner than expected and in perfect condition. I tried two times to get this same console table from Ashley and both times it came in pieces.

Found out about 1StopBedrooms by accident and saved $300 for the exact same console table. The salesman at Ashley told me the furniture from 1StopBedrooms is second hand and could be damaged which was not true.

My piece was brand new and, again, saved $300!!! I highly recommend 1StopBedrooms if you are looking for furniture, especially if you are shopping at Ashley, as it is the same exact furniture at lower prices!!!!

View full review
Testimonial
Elena K Hpy

We will definitely purchase a new complete bedroom set with 1StopBedrooms

For the past two weeks, I have been searching for s KingXL headboard, footboard & rails that matched my bedroom set. We purchased an adjustable base bed, and we didn't want to over spend.

One day, while scrolling on line, 1StopBedrooms popped up on my screen. I couldn't believe the quality of furniture I saw on there website! I was so close to purchasing a brand new set! When I finally made my decision, I called.

Coby was extremely kind and professional. He assured me that I would be receiving both a sturdy and a quality set. He helped me start my order. Soon after, he called me back in order to complete my order.

I have no doubt, that in the future; we will definitely purchase a new complete bedroom set with 1StopBedrooms. They have the same quality furniture as top furniture stores have, at an affordable cost. I can't wait for it to arrive next week!

Coby, thanks for being so kind! It truly matters Kim Brown

View full review
Testimonial
Elena K Hpy

They are definitely worth it!

My husband and I have shopped with 1StopVedrooms twice now. Once in 2020 and now again in 2023.

They have amazing modern contemporary furniture for a great price compared to so many other places. The customer service is great as well. If you are questioning going with them, don't.

I did when I first came across them, but I'm glad we decided to purchase furniture from them. They are definitely worth it.

View full review