1StopBedrooms's reply to:

Damaged furniture sent twice

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3746099 Review #3746099 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I order a bedroom set Memorial day they delivered the bed two weeks later. DAMAGED..

I sent the furniture back. than it took another 4 weeks before the sent another one. but instead of sending a whole new bed set they sent the same damaged set and wanted me to accept the Damaged set and expected me to wait again for them to correct the problem that should of been corrected before they reschedule the delivery again. what's the *** I spoke with a representative(Neil K) before they ever schedule the second delivery and explained to him just sent me a new set.

He just kept insisting that the repair would be taken care of...Seriously!!! repairs...it's should be a brand new set. I want a full refund.. And I explained that if it came a second time I just want my money back.

I will be making a report with the Better Business Bureau. No one should have to go through this much trouble for a bedroom set. If it's damaged you replace it with a new one or give the customer back there money. I just moved into a new apartment and now its 3 months without a bed.

I called the company after the delivery guy left the second time and of course there was no one in to answer my call ( Saturday).

I don't do reviews but my head is so frustrated with the simplicity of stupidity in a furniture company as if I should just wait until they get it right...they should of got it right the first time, however I understand mishaps...but then you send the same furniture back to me again.. REALLY!!!

User's recommendation: Don't order no matter how inexpensive the item is not worth the trouble if your dissatisfied for any reason.

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1StopBedrooms's reply to:

THIEFS

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3697774 Review #3697774 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • No refund
  • Absolute worst
Loss
$2189
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - THIEFS
1StopBedrooms - THIEFS

Shop ANYWHERE else!! This company will take your money, delay, delay and delay your delivery.

Order still has not arrived (lost pet delivery company).

Now they want to change me a cancellation fee!!! Sadly, no one cares.

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New Reviewer
1StopBedrooms's reply to:

Deplorable customer service....

Valued Customer, We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors. We apologize for the inconvenience you have experienced, and we have...
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ID
#3680425 Review #3680425 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms's reply to:

Ripoff

Valued Customer, We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors. We apologize for the inconvenience you have experienced, and we have...
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ID
#3621838 Review #3621838 is a subjective opinion of poster.
1StopBedrooms's reply to:

Never received my order

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3615248 Review #3615248 is a subjective opinion of poster.
Cons
  • Return policy
  • Steal money
  • Deceptive business practice
Loss
$1415
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Jun 26, 2022

Actually, my 1st email from them was 4/18 to let me know my refund was on the way. I told them I had a change in my banking info & gave an update.

My account was hacked on 5/16 for $1,161.16. Coincident?

I don’t know but I’ve never been hacked before. I assumed they had something to do with it as payback

Update by user Jun 26, 2022

Horrible

Original review posted by user May 27, 2022

I ordered & paid for furniture 1/19. Hadnt received it by April so I cancelled the order on 4/18.

Ive been unable to receive my refund of $1,414.93. People in customer service are rude & kept lying to me.

When I placed my order, they were trying to push me into letting them set the furniture up & tried to get me to take an extended warranty. I will NEVER do business with them again!!

User's recommendation: Don’t buy anything from them.

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1StopBedrooms's reply to:

Horrible. 0 stars if I could.

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3452829 Review #3452829 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • I still dont have my furniture
  • Not willing to assist customers when the issue is their merchant
  • Terrible customer service
Loss
$2267
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - Horrible. 0 stars if I could.

We ordered a couch on 12/31/21. The ship date was supposed to be the end of January!

The ship date has been changed FOUR times now. Each time we call customer service, they claim its scheduled to ship in a few days. Its been MONTHS.

They refuse to refund our almost $2300 because its too late since the couch is staged to ship! This company is a scam.

User's recommendation: Don’t recommend.

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1StopBedrooms's reply to:

Terrible service

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3366359 Review #3366359 is a subjective opinion of poster.
Cons
  • All promises they made on their site were not upheld
  • Length of time it is taking to receive the furniture
Preferred solution
Let the company propose a solution
New Reviewer
1StopBedrooms - Terrible service

Placed an order on September 21,2021 and every month since then my order details are updated to ship out in a month and then are updated on the expected ship date to extend another month. I cant get ahold of anyone and nobody has bothered to contact me.

I paid over $3k for a furniture set and would cancel if I could get ahold of someone. I will be suing for my money back eventually. Most recent update said shipping on February 25, 2022 and what do you know, checked tonight and thats been updated to March 29, 2022.

Save your sanity and order elsewhere. Note the order date of 9/21/21 in the attached image.

User's recommendation: Do not order from here.

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1StopBedrooms's reply to:

Poor Service, Cheap made furniture, does not honor their Protection Plan.

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3359215 Review #3359215 is a subjective opinion of poster.
Loss
$2500
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

In April 2019 I purchased a Acme Dresden Sofa. Didnt received until August of 2019.

In a couple of months , I noticed there were little cracks , hoping, it wouldnt get any worse. But it did , in April 2020 I went ahead file claim. Claimed was approved. Sofa was on back order, and they would call when it stock.

I never received a call, Called them and the said sofa had been delivered, which it had not. So they had to wait on courier. They supposedly order another sofa, that sofa was lost. They Ordered another and tracked it down and found in a warehouse in Houston, but was closed to COVID.

To shorten this,, I started making calls a couple of weeks ago with a promise to be contacted with 48 hours.. never happened called again , same thing. Then i received email stating claim was cancelled due to wear and tear. Which was not the case.

The factory warranty was still in effect, and I purchased the Premium 5 Year Protection,, so one or the other should have covered.

I spent Over 8500.00 with them, was waiting for the issue to be resolved and to get my Sofa , then I was going to do another 8000.00 to 10,000.00 for bedroom suit and dinette set, which obviously not going to happen. Very unsatisfactory how this all has been handled.

User's recommendation: In April 2019 I purchased a Acme Dresden Sofa. Didn’t received until August of 2019. In a couple of months , I noticed there were little cracks , hoping, it wouldn’t get any worse. But it did , in April 2020 I went ahead file claim. Claimed was approved. Sofa was on back order, and they would call when it stock. I never received a call, Called them and the said sofa had been delivered, which it had not. So they had to wait on courier. They supposedly order another sofa, that sofa was lost. They Ordered another and tracked it down and found in a warehouse in Houston, but was closed to COVID. To shorten this,, I started making calls a couple of weeks ago with a promise to be contacted with 48 hours.. never happened called again , same thing. Then i received email stating claim was cancelled due to wear and tear. Which was not the case. The factory warranty was still in effect, and I purchased the Premium 5 Year Protection,, so one or the other should have covered. I spent Over 8500.00 with them, was waiting for the issue to be resolved and to get my Sofa , then I was going to do another 8000.00 to 10,000.00 for bedroom suit and dinette set, which obviously not going to happen. Very unsatisfactory how this all has been handled.

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1StopBedrooms's reply to:

Horrible company

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3358256 Review #3358256 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - Horrible company
1StopBedrooms - Horrible company
1StopBedrooms - Horrible company

Stear clear away from this company. Once they get your money they don't care if furniture is damage or missing.

You file a claim with them, to only get an email response that someone would be calling you in 24 to 48 hours, that never happens no one calls. When you call you get the run around.

Poor customer service. Save yourself a headache and alot of frustration don't shop here.

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1StopBedrooms's reply to:

Scammers

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3349594 Review #3349594 is a subjective opinion of poster.
Cons
  • All promises they made on their site were not upheld
  • Return policy
  • I still dont have my furniture
Loss
$1500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

5 months ago i ordered a bed , they kept changing delivery date. Kept promising it was coming.

Then it finally arrives but is completely damaged. Then they try sending same damaged bed back to me. Delivery service refuses to delivery because its too damaged . One stop is avoiding my calls and emails.

Finally speak to someone who point blank yelled at me and said " we will not refund you " its been a nightmare and they are trying to rip me off by not refunding me. Worst company ever

User's recommendation: Worst company ever. Will take your money without goving product.

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1StopBedrooms's reply to:

Poor Quality and Customer Service

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3313013 Review #3313013 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - Poor Quality and Customer Service
1StopBedrooms - Poor Quality and Customer Service
1StopBedrooms - Poor Quality and Customer Service
1StopBedrooms - Poor Quality and Customer Service

They are selling repaired furniture as new. They will not accept returns nor refund your money.

Several attempts to contact customer service with no response. DO NOT OUR PURCHASE ANYTHING FROM THIS COMPANY.

User's recommendation: Repaired Used Furniture Sold As New.

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1StopBedrooms's reply to:

Never received my furniture

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3284915 Review #3284915 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer
1StopBedrooms - Never received my furniture

Ordered $3,500 of Furniture on December 2.It was to be delivered on the 1st of January , It didn't show up, so I called to find out it would be sometime in March I canceled my order. 4 weeks later I still haven't received a refund, phone call or an email.

User's recommendation: Don’t waste your time.

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1 comment
#2218733

Same thing happened to me. After multiple emails I contacted the better Business bureau and emailed them informing them I was seeking legal action.

They miraculously found my furniture. It was delivered in pieces and about 5 months late. Stay away from this company at all cost.

Sorry for what you're going through. I know the frustration you feel.

1 0
1StopBedrooms's reply to:

I want my refund

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3229556 Review #3229556 is a subjective opinion of poster.
Loss
$348234
Preferred solution
Full refund
New Reviewer

I have been waiting for over 2 hours for a call back. My issue has not been resolved.

I have requested my refund back in November and has yet to receive anything. The customer service takes forever to call back.

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1StopBedrooms's reply to:

Ripped off

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3203548 Review #3203548 is a subjective opinion of poster.
Cons
  • Are liars
Loss
$275
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Ordered a box spring in August is now December and still no box sprin. Horrible company. Do not buy from this company

User's recommendation: Do not buy from this company.

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Resolved
1StopBedrooms's reply to:

Resolved: SCAM COMPANY !

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3201952 Review #3201952 is a subjective opinion of poster.
Cons
  • Return policy
  • Well organized scam
Loss
$2400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Dec 27, 2021

Financial Institution agreed on fraudulent practices and refunded my order..

Update by user Dec 27, 2021

Report to your bank ASAP you have 30 days to do this after the charges appear on your statement. Do not let that window close because you will be out a refund!

Original review posted by user Dec 27, 2021

This company and it's "employees" are equivalent to a pile of dung sitting in a toilet bowl! They are disgusting people, they will lie and steal your money.

They will tell you your order is processing, and now its magically on a freight THAT IS UNTRACEABLE. The information they provide is scripted, and they lead you to believe your order is heading to a local hub - but when you're able to pull more info out of these people, this hub will have no data or eta on your order. THEY DO THIS because THEY know the customer will decide enough is enough and request to cancel. But, alas, you can't.

Because they'll revert to their script and claim it's "on a freight we cant cancel your order without charging you THEY will NOW double - triple charge you for restocking and weight fees. IT IS HOW they make their money. They use fake names, and copied and pasted email messages. They will send useless freight data, and will make sure that you do not get your goods ordered, in addition to a full refund.

The owner's name is fake; the company is listed under Payless Furniture Inc. New York in which this owner has had several other online registered / closed because hes a *** scam artist.

RUN DO NOT WALK YOU HAVE BEEN GIVEN THE TRUTH AS THE 5 REVIEWS are FAKE!!! I hope this place GOES DOWN IN FLAMES and these scammers are held accountable!!

User's recommendation: Stay far away.

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2 comments
#2110469

Most accurate review I’ve read to date! Nice

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#2110471
@PissedConsumer2110469

AGREED!!! 100% truth!

lol@ “pile of dung” couldn’t have said it better myself. Let’s bring these scamming mfr’s down!

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