1StopBedrooms's reply to:

1StopBedrooms - Deplorable customer service....

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3680425 Review #3680425 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer
Original review updated by user Jun 17, 2022

Received wrong chair/recliner by way of over the threshold delivery, 1Stopbedroom is blaming Ryder Transportation and of course Ryder is placing the blame where it belongs, on 1Stopbedrooms. I'm a reasonable person so I understand mistakes happen, but to leave an unwanted item housed in a huge box in the middle of family room for over three weeks is totally unacceptable.

While their lack of concern slayed me (would not respond to my may e-mails), it was the very rude representative stating there is No Pandemic and that I should be happy that my recliner was tracked to an individual out of Victorville who has been storing my chair for three weeks...Keeping in mind their policy relating to erroneous orders, customers are urged to accept the item and encouraged to use the product until the correct item is received. NOT!

User's recommendation: Beware.

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1StopBedrooms's reply to:

1StopBedrooms - Ripoff

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3621838 Review #3621838 is a subjective opinion of poster.
Cons
  • Do not take responsibility for errors
  • Fake news
  • Lack of follow up
Loss
$5798
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - Ripoff
1StopBedrooms - Ripoff
1StopBedrooms - Ripoff
1StopBedrooms - Ripoff

I placed an order #898**** for $5798.88 on Sept 11, 2021 for a bedroom with delivery and white glove deluxe installation. On the 2nd of October I had contact from the third party delivery company (Ryder Last Mile) that the delivered head board received at the warehouse is broken and needed replacement.

They rescheduled delivery to November 1st.

On Nov 1st a broken headboard arrived at my house. A professional from the third party started assembling the room but found during the assembly that the hardboard is broken and paused a threat to safety. The delivery company took back the headboard. The rest of the bed could not be assembled.

A series of tickets were opened on the company website

(Ticket numbers 173643* ***8570 19****6 19377** **0467* *******)

Every time they reorder and I have to wait months and the order comes back broken again.

It is not a scratch or cosmetic. I'm talking about missing a leg or two.

This has repeated for 4 times with months in separation. When I requested a return and refund they refused and said it is beyond the 30-day return policy. When I filed a complaint with BBB, a representative from 1stopbedroom called and asked me to close the ticket so he can send the inspected reorder.

I closed the ticket and for two months they have been claiming that the delivery is with the third party who is not responding to them!

They refuse to disclose the third party name or the tracking number of the reorder but insisting it is not their fault but the fault of the third party who received the headboard and is not responding.

I gave money to 1stopbedroom not to the third party. This automatically makes 1stopbedroom legally responsible for all acts taken by their third party on their behalf. It is the responsibility of 1stopbedroom to deliver non broken furniture

They have announced this on their website and claimed legal responsibility for.

They are in breech of their own announced policy. They are in breech of business bona fide principle based on false claims and stalling techniques which makes you legally liable for compensation fees not to mention federal and state fines.

If it wasnt for the overwhelmed legal system I would be having this discussion in court.

User's recommendation: Never buy or deal with this company.

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1StopBedrooms's reply to:

Never received my order

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3615248 Review #3615248 is a subjective opinion of poster.
Cons
  • Steal money
  • Return policy
  • Service and their lying
Loss
$1415
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Jun 26, 2022

Actually, my 1st email from them was 4/18 to let me know my refund was on the way. I told them I had a change in my banking info & gave an update.

My account was hacked on 5/16 for $1,161.16. Coincident?

I don’t know but I’ve never been hacked before. I assumed they had something to do with it as payback

Update by user Jun 26, 2022

Horrible

Original review posted by user May 27, 2022

I ordered & paid for furniture 1/19. Hadnt received it by April so I cancelled the order on 4/18.

Ive been unable to receive my refund of $1,414.93. People in customer service are rude & kept lying to me.

When I placed my order, they were trying to push me into letting them set the furniture up & tried to get me to take an extended warranty. I will NEVER do business with them again!!

User's recommendation: Don’t buy anything from them.

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1StopBedrooms's reply to:

Horrible. 0 stars if I could.

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3452829 Review #3452829 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Delay in delivery
  • No refund
  • Not willing to assist customers when the issue is their merchant
Loss
$2267
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - Horrible. 0 stars if I could.

We ordered a couch on 12/31/21. The ship date was supposed to be the end of January!

The ship date has been changed FOUR times now. Each time we call customer service, they claim its scheduled to ship in a few days. Its been MONTHS.

They refuse to refund our almost $2300 because its too late since the couch is staged to ship! This company is a scam.

User's recommendation: Don’t recommend.

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1StopBedrooms's reply to:

Terrible service

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3366359 Review #3366359 is a subjective opinion of poster.
Cons
  • Length of time it is taking to receive the furniture
  • All promises they made on their site were not upheld
Preferred solution
Let the company propose a solution
New Reviewer
1StopBedrooms - Terrible service

Placed an order on September 21,2021 and every month since then my order details are updated to ship out in a month and then are updated on the expected ship date to extend another month. I cant get ahold of anyone and nobody has bothered to contact me.

I paid over $3k for a furniture set and would cancel if I could get ahold of someone. I will be suing for my money back eventually. Most recent update said shipping on February 25, 2022 and what do you know, checked tonight and thats been updated to March 29, 2022.

Save your sanity and order elsewhere. Note the order date of 9/21/21 in the attached image.

User's recommendation: Do not order from here.

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1StopBedrooms's reply to:

Poor Service, Cheap made furniture, does not honor their Protection Plan.

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3359215 Review #3359215 is a subjective opinion of poster.
Loss
$2500
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

In April 2019 I purchased a Acme Dresden Sofa. Didnt received until August of 2019.

In a couple of months , I noticed there were little cracks , hoping, it wouldnt get any worse. But it did , in April 2020 I went ahead file claim. Claimed was approved. Sofa was on back order, and they would call when it stock.

I never received a call, Called them and the said sofa had been delivered, which it had not. So they had to wait on courier. They supposedly order another sofa, that sofa was lost. They Ordered another and tracked it down and found in a warehouse in Houston, but was closed to COVID.

To shorten this,, I started making calls a couple of weeks ago with a promise to be contacted with 48 hours.. never happened called again , same thing. Then i received email stating claim was cancelled due to wear and tear. Which was not the case.

The factory warranty was still in effect, and I purchased the Premium 5 Year Protection,, so one or the other should have covered.

I spent Over 8500.00 with them, was waiting for the issue to be resolved and to get my Sofa , then I was going to do another 8000.00 to 10,000.00 for bedroom suit and dinette set, which obviously not going to happen. Very unsatisfactory how this all has been handled.

User's recommendation: In April 2019 I purchased a Acme Dresden Sofa. Didn’t received until August of 2019. In a couple of months , I noticed there were little cracks , hoping, it wouldn’t get any worse. But it did , in April 2020 I went ahead file claim. Claimed was approved. Sofa was on back order, and they would call when it stock. I never received a call, Called them and the said sofa had been delivered, which it had not. So they had to wait on courier. They supposedly order another sofa, that sofa was lost. They Ordered another and tracked it down and found in a warehouse in Houston, but was closed to COVID. To shorten this,, I started making calls a couple of weeks ago with a promise to be contacted with 48 hours.. never happened called again , same thing. Then i received email stating claim was cancelled due to wear and tear. Which was not the case. The factory warranty was still in effect, and I purchased the Premium 5 Year Protection,, so one or the other should have covered. I spent Over 8500.00 with them, was waiting for the issue to be resolved and to get my Sofa , then I was going to do another 8000.00 to 10,000.00 for bedroom suit and dinette set, which obviously not going to happen. Very unsatisfactory how this all has been handled.

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1StopBedrooms's reply to:

Horrible company

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3358256 Review #3358256 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - Horrible company
1StopBedrooms - Horrible company
1StopBedrooms - Horrible company

Stear clear away from this company. Once they get your money they don't care if furniture is damage or missing.

You file a claim with them, to only get an email response that someone would be calling you in 24 to 48 hours, that never happens no one calls. When you call you get the run around.

Poor customer service. Save yourself a headache and alot of frustration don't shop here.

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1StopBedrooms's reply to:

Scammers

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3349594 Review #3349594 is a subjective opinion of poster.
Cons
  • I still dont have my furniture
  • Return policy
  • All promises they made on their site were not upheld
Loss
$1500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

5 months ago i ordered a bed , they kept changing delivery date. Kept promising it was coming.

Then it finally arrives but is completely damaged. Then they try sending same damaged bed back to me. Delivery service refuses to delivery because its too damaged . One stop is avoiding my calls and emails.

Finally speak to someone who point blank yelled at me and said " we will not refund you " its been a nightmare and they are trying to rip me off by not refunding me. Worst company ever

User's recommendation: Worst company ever. Will take your money without goving product.

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1StopBedrooms's reply to:

Poor Quality and Customer Service

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3313013 Review #3313013 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
1StopBedrooms - Poor Quality and Customer Service
1StopBedrooms - Poor Quality and Customer Service
1StopBedrooms - Poor Quality and Customer Service
1StopBedrooms - Poor Quality and Customer Service

They are selling repaired furniture as new. They will not accept returns nor refund your money.

Several attempts to contact customer service with no response. DO NOT OUR PURCHASE ANYTHING FROM THIS COMPANY.

User's recommendation: Repaired Used Furniture Sold As New.

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1StopBedrooms's reply to:

Never received my furniture

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3284915 Review #3284915 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer
1StopBedrooms - Never received my furniture

Ordered $3,500 of Furniture on December 2.It was to be delivered on the 1st of January , It didn't show up, so I called to find out it would be sometime in March I canceled my order. 4 weeks later I still haven't received a refund, phone call or an email.

User's recommendation: Don’t waste your time.

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1 comment
#2218733

Same thing happened to me. After multiple emails I contacted the better Business bureau and emailed them informing them I was seeking legal action.

They miraculously found my furniture. It was delivered in pieces and about 5 months late. Stay away from this company at all cost.

Sorry for what you're going through. I know the frustration you feel.

1 0
1StopBedrooms's reply to:

I want my refund

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3229556 Review #3229556 is a subjective opinion of poster.
Loss
$348234
Preferred solution
Full refund
New Reviewer

I have been waiting for over 2 hours for a call back. My issue has not been resolved.

I have requested my refund back in November and has yet to receive anything. The customer service takes forever to call back.

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1StopBedrooms's reply to:

Ripped off

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3203548 Review #3203548 is a subjective opinion of poster.
Cons
  • Are liars
Loss
$275
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Ordered a box spring in August is now December and still no box sprin. Horrible company. Do not buy from this company

User's recommendation: Do not buy from this company.

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Resolved
1StopBedrooms's reply to:

Resolved: SCAM COMPANY !

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3201952 Review #3201952 is a subjective opinion of poster.
Cons
  • Well organized scam
  • Return policy
Loss
$2400
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer
Update by user Dec 27, 2021

Financial Institution agreed on fraudulent practices and refunded my order..

Update by user Dec 27, 2021

Report to your bank ASAP you have 30 days to do this after the charges appear on your statement. Do not let that window close because you will be out a refund!

Original review posted by user Dec 27, 2021

This company and it's "employees" are equivalent to a pile of dung sitting in a toilet bowl! They are disgusting people, they will lie and steal your money.

They will tell you your order is processing, and now its magically on a freight THAT IS UNTRACEABLE. The information they provide is scripted, and they lead you to believe your order is heading to a local hub - but when you're able to pull more info out of these people, this hub will have no data or eta on your order. THEY DO THIS because THEY know the customer will decide enough is enough and request to cancel. But, alas, you can't.

Because they'll revert to their script and claim it's "on a freight we cant cancel your order without charging you THEY will NOW double - triple charge you for restocking and weight fees. IT IS HOW they make their money. They use fake names, and copied and pasted email messages. They will send useless freight data, and will make sure that you do not get your goods ordered, in addition to a full refund.

The owner's name is fake; the company is listed under Payless Furniture Inc. New York in which this owner has had several other online registered / closed because hes a *** scam artist.

RUN DO NOT WALK YOU HAVE BEEN GIVEN THE TRUTH AS THE 5 REVIEWS are FAKE!!! I hope this place GOES DOWN IN FLAMES and these scammers are held accountable!!

User's recommendation: Stay far away.

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2 comments
#2110469

Most accurate review I’ve read to date! Nice

11 0
#2110471
@PissedConsumer2110469

AGREED!!! 100% truth!

lol@ “pile of dung” couldn’t have said it better myself. Let’s bring these scamming mfr’s down!

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1StopBedrooms's reply to:

Do Not Buy from 1StopBedrooms

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3165066 Review #3165066 is a subjective opinion of poster.
Cons
  • Return policy
  • Customer service
Loss
$1
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

Dishonest company, they will make promises on order status and delivery dates are inaccurate. Good luck getting through to customer service, where after sitting on hold for an hour you will be met with unacceptable policies thrown in your face.

And once they have your money, they are never giving it back.

No one ever calls you back, no escalation paths, and they frankly don't care. Fraud and a scam, STAY AWAY!

User's recommendation: Do Not Buy from 1StopBedrooms.

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1StopBedrooms's reply to:

1StopBedrooms - SCAMMER, LIARS AND CHEATERS!

Valued Customer,

We always aim to meet the quality, timeliness, and value you expect. At the same time, the shipping and production processes are subject to a wide variety of external factors.

We apologize for the inconvenience you have experienced, and we have notified our upper management. Thanks to the feedback of customers like yourself, we can make continual improvements to our process. In doing so, we provide even better support to our ever-growing customer base. It’s all about transparency and integrity.

In rare cases, products that were shipped on time and in perfect condition are delayed or damaged while in transit. That is why our policies are centered on fairness to you, the customer. Whether we’re sending a replacement or issuing a refund, your satisfaction is our top priority.

Over the years, we have found that our proactive policies, process improvements, and packaging strategies have decreased the frequency of order issues. As a result, we give new feedback like yours our absolute focus. Attention to detail is a cornerstone of our team.

Once again, thank you for not only providing your honest thoughts, but also supporting current and future customers along the way.

Committed to making every customer experience right, our support team takes a personalized approach to any issues that arise. As we hope you have discovered, we look for ways to improve, and take action. That’s why our loyal customer base continues to grow. With our customers at heart, we measure our own success based on your results.

author's review
ID
#3149808 Review #3149808 is a subjective opinion of poster.
Cons
  • False claims and promises
  • Misleading reviews of company
  • Steal money
Loss
$3300
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer New Reviewer

I ordered a sofa and chair for close to $3300.00 on July 29, 2021. They had a delivery date of 8/27/2021. They charged my card and 8/27/2021 came and went. I reached out and suddenly the delivery date was 10/19/2021. I said WHAT???? See chain of events from these losers. They even told me my tracking info was CONFIDENTIAL! Then this: Great news!

Your order has shipped out and is in transit to your local White Glove delivery terminal. Estimated arrival to your local White Glove delivery terminal: Nov 15, 2021 - Nov 22, 2021. Once it arrives you will be contacted to schedule a delivery appointment.

Your order is estimated to arrive at the local delivery carrier the week of 12/12. Once they receive and process your order, they will reach out to you for scheduling. Please let me know if there is anything else I may assist you with.

Tris K* (1Stopbedrooms.com)

Dec 4, 2021, 3:35 PM EST

Hi Pamela,

I am sorry for the confusion, I have never pointed out that the tracking information is confidential. What I really cannot provide to you is the Bill of Lading that you were asking for. This kind of information cannot be shared.

Kindly note that there is no tracking number for this shipment as this freight company does not provide it and we are able to track the shipment only internally and provide you with updates whenever they become available.

Thank you and have a nice day!

1StopBedrooms

Customer Support Team

Pamela Chance

Dec 3, 2021, 8:28 AM EST

SO YOU ARE TELLING ME THAT MY TRACKING INFORMATION IS CONFIDENTIAL?????? DO YOU KNOW HOW ABSURD THAT SOUNDS?????????? TELL ME THE NAME OF THE CARRIER THAT PICKED IT UP TO DELIVER IT TO SAVANNAH GA.

So, no response from these *** I am disputing my charge and they can stuff the furniture.

User's recommendation: RUN! AS FAST AS YOU CAN!!!!!! SCAMMERS, LIARS, THIEFS!!!!!!

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4 comments
#2110450

Wondering if they showed up with furniture the week of the 12th or what happened? Can you update us?

0 0
#2110474
@Climmie Fxt

Of course they did not. I have been through this exact same thing with these *** - it’s a scam.

No one gets their stuff and those that do receive broken / used demo crap and you can’t return it without paying a large fee. I can’t believe this place hasn’t been shut down yet.

1 0
#2110735
@Climmie Fxt

They actually showed up 12/29. The trucking company was horrible and never returned phone calls, but I must say that the 2 delivery guys that showed up in a uhaul were extremely nice and unpacked my furniture and placed it where it needed to go. I will NEVER use 1st Stop for anything else and would NEVER recommend them!

1 0
#2108973

I too went through this - and with enough twisting of their arms they sent me the “tracking” information I use that term loosely as after calling their “freight” people it’s nothing but BS anyway. But here is what I can tell you - they use Massood Logistics who is the distributor that contacts the freight line called stylineLogistics - who then merely contacts a local hub in your area RLM (Ryder Last Mile ) and they simply have a pending order awaiting an arrival, but aren’t given any details or ETA from Styline.

This is how 1stop plays the game of saying it’s shipped so they can charge freight - restocking fees. But I called each company and each one stated they had no goods for delivery or an ETA of when goods would be received. RLM was completely clueless.

Here’s a link to Styline https://stylinelogistics.com/TrackOrder/ put your 1stop order number in you’ll see the same BS fake data I got. NoOne received their orders, and the ones that do receive broken items, and the ones that say the do and it was “perfect and great experience” are *** incentive based / fake / fraudulent reviews.

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