Welcome to the 1StopBedrooms Community

If you like anything on this site, just search for it and buy it directly from manufacturer or buy it elsewhere. Cut out this middleman with terrible customer service.

Bought a matching dresser set.

Half of order was sent, other half backordered. Backorder was delayed 4 times. Upon cancelling the never arriving backorder, I was told refund instructions for the other half of the order would be sent. Those never came.

Upon contacting them again, I was told I could not return the other half of the order because it was beyond 30 days since delivery. I'm left with half of a dresser set and no resolution. Customer Service is the worst I've experienced in my life. They will shoot any angle to defraud you of your money.

They will lie about delivery and will lie about refunds to squeeze money out of you then will go silent on all communication.

Look at the BBB complaints against this company (they never responded to mine, by the way). In my opinion, when looking at their 5 star reviews on various sites, they appear to be fake and paying for reviews to counteract the insanely high number of irate reviews.

User's recommendation: AVOID AT ALL COST.

I wish I could give negative stars. This company overpromises inexpensive furniture to be delivered ASAP for free.

What a load of garbage. First, the upsell because "we can't deliver free to your area." Then, "the item you ordered is back-ordered. Please wait a few weeks." Then, "it's still back ordered you can keep waiting or receive a refund." By this time, I have no confidence in this company and opt for a refund. That was nearly 10 days ago, and still no refund.

When I called to demand an ETA on the refund, I was hung up on.

I've filed a chargeback with my bank against this fraudulent operation. STAY AWAY IF YOU VALUE YOUR MONEY

User's recommendation: STAY FAR AWAY.

I placed an order months ago and was PROMISED a delivery date. With that being said, it came and went.

Ive contacted customer service so many times that 2 women remember me so much, that they have attitudes when I call in to ask about what is going on with my order. Now I am beyond annoyed, frustrated and every other word you can think of that I cant put in here because yet again I was PROMISED to have information BEFORE they closed today at 6pm. Of course I dont and my order has STILL NOT SHIPPED. This is the absolute worst customer service, worst company, and worst experience Ive ever had with buying furniture.

So, with that being said, if you enjoy waiting endlessly for furniture, horrible customer service and $2000 missing from your bank account without anything to show for it, then this company is for you!!

Otherwise, I would stay away from 1 stop bedrooms. One stop to *** is what it should be called.

User's recommendation: If you enjoy waiting endlessly for furniture, horrible customer service and $2000 missing from your bank account without anything to show for it, then this company is for you!! Otherwise, I would stay away from 1 stop bedrooms.

terrible experience ! still waiting on my furniture, after almost two months

I placed my order August 22, second week of September they attempted a delivery which I did not accept because they shipped only 2 out of the 4 dining chairs I ordered.

After contacting them for a claim, they places my order on "hold" for a week and they did not reattempt delivery. I, then, disputed with my credit card company and 1stop contacted me to close the dispute and they were going to work on reshipping order .

I have been calling every day since September 12, and no help. Please please someone assist- my phone number is 305 926 ****

User's recommendation: do not buy from them-.

I purchased something on the website and tried since the very next day to cancel the order. I was treated rudely a service member burped into the phone at me.

They pretty much bullied me into not canceling, except one of my items was OK to be canceled, which makes no sense with any of their other policies, needless to say Ive now had to go to the Better Business Bureau and have to hire an attorney to help me get my money back.

It is now almost October and Ive only received one clock which is $254 for my $7500 purchase do not go to this company go through an actual retailer that can contact customer service in a healthy way not the discrimination and complete disregard I have received from these men. I have not been able to speak to one woman in this entire company.

User's recommendation: Do not recommend.

1Stopbedroom is refusing to honor the written warranty on my sofa.

I purchased an extended warranty which states I can get a repair or replacement if a dog's claw damages the furniture. I sent them photos of the damage and they said they can not repair or replace the furniture because it is discontinued.

I advised them per the written warranty this qualifies for a full but they refused.

Their first offer was to refund the warranty itself. I refused and sent them screen shots of the warranty that states I should get a FULL REFUND.

Their second offer was to give me a 50% in-store credit. I again refused stating I am NOT interested in any of their furniture (especially with their LONG history of delaying shipping by over a year) and would like a full refund of $560.24 as the contract states. They are refusing to accept this.

I informed them this is a breach of contract and I will take legal action if necessary. I have already filed with the BBB.

Buyer beware! This is a battle you do not want to get into and if you see this post still up you know they have NOT refunded me no matter what they say to make sure their reviews says to stay "positive".

User's recommendation: LOOK AT BBB FOR MORE ACCURATE REVIEWS.

Ordered a year ago, sent to the wrong state. Customer service is a nightmare.

I can't get a call or email back for the life of me. I've submitted a complaint to the BBB and at this point am just hoping for my money back.

Yes, they have great products (they aren't the ones making this furniture, just selling it, so I really don't give them credit for that, but you'll see a lot of positive reviews about the quality of the furniture). Yes their prices are good.

Good luck with everything else. In my mind, it doesn't matter how good your prices are if you don't actually deliver the product, and waste hours and hours of my time trying to get my issue resolved or my money back.

You literally could not pay men enough money to deal with this company ever again. Please save yourselves the hassle.

User's recommendation: Run the other way.

I called to place a order. They charged me for a extra mattress for my sofabed that they said I opted out of.

But they charged me $249.00 After I called them to get answers they went on my order and deleted the mattress but I took a screenshot of my original order. They lie, cheat, steal. They think someone would pay extra just for the heck of it. Read BBB reviews.

This company post fake reviews for themselves. Worst company ever!!!

User's recommendation: DON'T USE 1ST STOP BEDROOMS EVER.

Never heard from anyone regarding my order. I called multiple times and was told I have to wait.

Fast forward to 8/26/22 where no one told me a replacement was being sent to me since my first table was accidentally damaged in transit. I needed the table by 8/26 so I said Id like to cancel the order. They proceeded to tell me they were going to charge me a cancellation fee and when I asked for a supervisor was told us going to take 24-48 hours. Needless to say nobody contacted me.

Worst customer service, 0 communication and wont cancel my order free of charges.

Site is a total scam. Dont trust them.

User's recommendation: Don’t order from them.

Manager is completely terrible! Its been over a year and I still do not have all my pieces to my bedroom set.

They sent me broken furniture and told me Im not allowed to refuse it or they would charge me!! Theyre crazy! Ive complained Ive reported and the manager is completely unprofessional! $4000 I have paid for this set and over a year still dont have 3 pieces!

Its beyond awful! Do not use this company!!!

Beware. I will take them to court.

User's recommendation: DO NOT BUY HERE!

To the Customer services

I have field a complaint with the BB board, due to your illegal practices in charging customers , and never showing proof of order shipped and charging unwarranted cancellation fees.

There was a single email from your customer services, stating that my order is incomplete and that I needed to verify billing and shipping to complete order . There was never any email or notice about a shipped order or notices of such kind.

The next day i get an email , stating that I was charged $900 , for an order I never agreed to complete,

To take this matter further, you never resolved my request for analysis of your unwarranted cancellation fees.

You stated that a 3rd Party would do to do what, what does.

that even mean ? You are extorting customers 0 order proof, and then you can't justify your charges ?

Next I will report the full fees you are holding as unauthorized charge, since you never produced or have shown proof that order was shipped., and request from my bank to seek refund owed.In the entire business world, an incomplete order means just that, not a right to go ahead and charge customers, when so the company never had an intention to send the order or provide proof of it.

Please reply to my email with your solution.

I suggest you look up the BB complaint bureau and their filling.

And I am not the only ones ,you have treated so poorly and charged for non existent merchandise.

User's recommendation: Do not ever purchase from here.

Order number 912****

Agent placed my order over the phone. We agreed on the Dacy Steel furniture and I was charged accordingly.

The furniture that was delivered was not what I chose. Was actually on paper that I ordered that particular set which I didnt. The agent placed the order. When I checked what I believed was ordered.

It was discontinued and no longer available. I also paid for additional warranty for Ashley furniture. I believe the substituted because mine wasnt available. Now they want to charge me $900 for restock fees on their error.

Mind you I bought a $5000 bedroom set a few months ago. They screwed that order up as well and took them an extra month to get it situated.

They shipped to wrong address. Then tried to charge a rerouting fee of $400

User's recommendation: Don’t do business with them. Their customer service reps suck.

This company is NOT in the furniture business they are scam artists. They will lie to you over and over.

User's recommendation: Stay away.

I order a bedroom set Memorial day they delivered the bed two weeks later. DAMAGED..

I sent the furniture back. than it took another 4 weeks before the sent another one. but instead of sending a whole new bed set they sent the same damaged set and wanted me to accept the Damaged set and expected me to wait again for them to correct the problem that should of been corrected before they reschedule the delivery again. what's the *** I spoke with a representative(Neil K) before they ever schedule the second delivery and explained to him just sent me a new set.

He just kept insisting that the repair would be taken care of...Seriously!!! repairs...it's should be a brand new set. I want a full refund.. And I explained that if it came a second time I just want my money back.

I will be making a report with the Better Business Bureau. No one should have to go through this much trouble for a bedroom set. If it's damaged you replace it with a new one or give the customer back there money. I just moved into a new apartment and now its 3 months without a bed.

I called the company after the delivery guy left the second time and of course there was no one in to answer my call ( Saturday).

I don't do reviews but my head is so frustrated with the simplicity of stupidity in a furniture company as if I should just wait until they get it right...they should of got it right the first time, however I understand mishaps...but then you send the same furniture back to me again.. REALLY!!!

User's recommendation: Don't order no matter how inexpensive the item is not worth the trouble if your dissatisfied for any reason.