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I went thru *** & back with every representative call. This went on for over 2yrs (Aug 2020-Oct 2022).

It was finally escalated when I filed a complaint against them & their legal DBA company name of Payless Furniture Inc., in 2022 to the Attorney General State of NY, (I live in WA.)

The cushion collapsed and I purchased a warranty also. They dispatched a local tech, and the guy was a nut case and police were called for complaint due to his behavior.Supervisor said I deserved to be yelled at by their 3rd party technician. They didn't have anyone else in my area, and didn't want to honor their end of the contract for service or money back. Then they offered to replace the piece of furniture which I was happy with until it was delivered and the wood legs were different colors and again didn't want to swap out the other pieces to match.

I bought 1 sofa, 2 chairs, 1 loveseat originally. Then they finally agreed to refund me, and promised within 30 days, and it was drawn out several more months with a total of 2 complaints to the S.A.G. of NY.

I have 99% of the recorded phone calls totaling hours of B.S! Empty promises, aggressive behaviors, demeaning tones, etc.

Once they got the contact from the S.A.G. and multiple phone calls stating I will send a courier to have them served with intent of small claims, they finally settled in my favor for their 2 years of mishaps and horrible service.

Terrible company and a horrible experience. We saved money by buying online rather than at Ashley Furniture.

I will never make this mistake again. I've been waiting three months for a replacement dining room table.

Never again would I use this company. I would warn anyone to research them on the Better Business Bureau website and look up their pending litigation with the NY State Attorney General.

I placed an order a month ago. Immediately after I was charged, I received a notification that I needed to cancel since the item was supposedly on back order worldwide , which I promptly did cancel/ I still have not received a refund. When I called the company they were very rude and hung up on me

1 Stop Bedrooms delivered a large dining room table damaged (I have all pictures and emails with Vendor regarding the first and second claim). They initially offered a $200 discount, which I refused.

They then agreed to replace the table. I waited almost a month for the replacement, this 2nd table was delivered damaged as well (I have all pictures and emails with vendor regarding this 2nd transaction). Both times the vendor offered a $200 refund which I have refused. This table has been delivered damaged twice now, vendor refuses to refund, only offering $200 discount for a brand-new table that costs almost 3k.

I have all correspondence via email, and pictures of damaged tables).They refuse to take back the product or refund. They have delivered a damaged product that was sold as new.