What Their Customers Are Saying

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A++++++ customer service!!!

1StopBedrooms
This website & company has impressed me since day 1. They texted for me to verify my address then left me know my dresser could come fully assembled shipped so I didn’t need to do that. Being 4 1/2 months pregnant that was a weight literally lifted off my back. Joe was super friendly, helpful & professional on the phone. I will absolutely be back on this website to shop in the future. A++++++ customer service!!!
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Friendly delivery. Great website. Wonderful prices. Excellent customer service.

1StopBedrooms
I love the quality of the furniture. We ordered a sleeper sofa. The color is beautiful (color = slate). I love that they called to offer a thicker 4” mattress for a reasonably step up charge. A comfortable mattress for a sleeper sofa is such a must for our guest room. Beautiful accent pillows that came with it. Friendly delivery. Great website. Wonderful prices. Excellent customer service when I called with questions. Thank you.
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Very happy

1StopBedrooms
After shopping many websites, I found the best price offered on one stop bedrooms page. Ordering my furniture, and the follow up that they had was as good as their prices. That being said good as in very very, very, very good, not low. The furniture was shipped in a reasonable amount of time given the size of furniture shipments. The delivery service they used was extremely helpful in getting the furniture in for me to assemble. Thank you.
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Mike A Alh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Two different Damaged tables, refuses to refund...

1 Stop Bedrooms delivered a large dining room table damaged (I have all pictures and emails with Vendor regarding the first and second claim). They initially offered a $200 discount, which I refused.

They then agreed to replace the table. I waited almost a month for the replacement, this 2nd table was delivered damaged as well (I have all pictures and emails with vendor regarding this 2nd transaction). Both times the vendor offered a $200 refund which I have refused. This table has been delivered damaged twice now, vendor refuses to refund, only offering $200 discount for a brand-new table that costs almost 3k.

I have all correspondence via email, and pictures of damaged tables).They refuse to take back the product or refund. They have delivered a damaged product that was sold as new.

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Loss:
$2901

Preferred solution: Full refund

1StopBedrooms's reply dated Aug 14, 2024 to: MICHAL N Fby's review

Dear Michael,
First and foremost, I want to extend our sincerest gratitude for taking the time to share your thoughts with us. Your engagement is truly appreciated.
We aspire to maintain the highest level of service possible, always putting our customer's needs at the forefront of everything we do. Rest assured, our team prides itself on delivering the kind of quality and responsiveness that our customers deserve, and we are steadfast in our commitment to this principle.
Our dedication to providing exceptional service is unwavering. We hold a longstanding reputation for excellence, and we continually strive to uphold this standard in all of our interactions. Thank you once again for your involvement, as it is a vital part of our ongoing mission to exceed expectations.
MICHAL N Fby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

45 DAYS AND COUNTING

1StopBedrooms - 45 DAYS AND COUNTING
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and that we could not take delivery until after 5 pm for the

entire week. That same week, on June 12th, the delivery

company called from the gate, stating they were there to

deliver the desk.

We could not take delivery as I said in my

email on June 12th; the driver complained to me that this

happens constantly with this company because there is no

communication. The delivery company redelivered on June

17th. Desk damaged in multiple spots. I emailed photos the

same day to 1stopbedroom.com.

Oddly, enough have not

received a single response since the delivery of the desk. I

have sent multiple emails and called today.

No follow-up.

This has been a 45-day ordeal with no end in sight. I wish I

had looked up this company on BBB before ordering from

them, as this is a consistent complaint.

User's recommendation: READ THE BETTER BUSINESS BUREAU COMPLAINTS BEFORE YOU BUY FROM THEM

1StopBedrooms's reply dated Aug 14, 2024 to: Travy L's review

Dear Travy,
First and foremost, we appreciate you taking the time to share your insights. Your engagement is critical to us and it helps us stay connected with our valued customers.
We pride ourselves on our unwavering commitment to the highest standards of service, with a strong emphasis on transparency and efficient processes. Our team strives tirelessly to ensure smooth experiences for all our customers, aiming for satisfaction at every touchpoint.
In closing, we remain steadfast in our dedication to extraordinary service, and will continue to uphold the standard of excellence we have set in our industry. Thank you again for your engagement.
Travy L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Rip off

Not1stop Bedrooms is a total nightmare. They keep no documentation of orders.

If you cancel the order, they take exorbitant fees. They will tell you that you agreed to do that when placing an order but after about 10 times requesting to see the document, they refuse to send it. I have sent a complaint to the Federal Trade Commission.

Search all of the complaints on the internet including the Better Business Buerea. I tried to enter the order number which is 949**** bur it would nor upload velow.

User's recommendation: Not trustworthy

Testimonial
Elena K Hpy

I highly recommend this company!

I spoke with Joe (ex 7078) and he helped me purchase an entire house of furniture and area rugs and lamps for my vacation rental house. He was able to guide me to the best mattresses for my chosen beds that were within my budget.

He was very friendly and knowledgeable.

I highly recommend this company for the convenience factor of one stop shopping plus the service! -Jessica Pham

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Testimonial
Elena K Hpy

Beyond Five Start - From start to finish :)

From start to finish, one of the best purchasing experiences I have ever had!! Have not bought a new couch in 20 years and to have the ability to order direct through you and then to have the immediate turn around delivery, I am beyond FIVE star!!

The NSD delivery was fantastic and the 2 gentleman who delivered my couch could not have been more professional!!!!! Erin Connor-.

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Testimonial
Elena K Hpy

I won't hesitate about my next purchase from 1StopBedrooms!

Danne- Never having ordered furniture from a website I was a little anxious. However, I can’t say enough about how positive the experience has been.

I ordered a side table with built-in electrical and USB ports for my den. It is perfect, exactly as pictured and described.

The online ordering process was easy and it was delivered in to my door in less than one week. I won't hesitate or be anxious about my next online purchase from 1StopBedrooms!

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Testimonial
Elena K Hpy

I highly recommend 1StopBedrooms!

The furniture came sooner than expected and in perfect condition. I tried two times to get this same console table from Ashley and both times it came in pieces.

Found out about 1StopBedrooms by accident and saved $300 for the exact same console table. The salesman at Ashley told me the furniture from 1StopBedrooms is second hand and could be damaged which was not true.

My piece was brand new and, again, saved $300!!! I highly recommend 1StopBedrooms if you are looking for furniture, especially if you are shopping at Ashley, as it is the same exact furniture at lower prices!!!!

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Testimonial
Elena K Hpy

We will definitely purchase a new complete bedroom set with 1StopBedrooms

For the past two weeks, I have been searching for s KingXL headboard, footboard & rails that matched my bedroom set. We purchased an adjustable base bed, and we didn't want to over spend.

One day, while scrolling on line, 1StopBedrooms popped up on my screen. I couldn't believe the quality of furniture I saw on there website! I was so close to purchasing a brand new set! When I finally made my decision, I called.

Coby was extremely kind and professional. He assured me that I would be receiving both a sturdy and a quality set. He helped me start my order. Soon after, he called me back in order to complete my order.

I have no doubt, that in the future; we will definitely purchase a new complete bedroom set with 1StopBedrooms. They have the same quality furniture as top furniture stores have, at an affordable cost. I can't wait for it to arrive next week!

Coby, thanks for being so kind! It truly matters Kim Brown

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Testimonial
Elena K Hpy

They are definitely worth it!

My husband and I have shopped with 1StopVedrooms twice now. Once in 2020 and now again in 2023.

They have amazing modern contemporary furniture for a great price compared to so many other places. The customer service is great as well. If you are questioning going with them, don't.

I did when I first came across them, but I'm glad we decided to purchase furniture from them. They are definitely worth it.

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Testimonial
Elena K Hpy

Would definitely recommend!

Good experience overall; got the sofa we wanted at a cheaper price than other stores had it offered at. Delivery was professional and well communicated.

I do wish that the time between ordering and delivery hadn't been quite as long - the initial quoted time ended up being incorrect. But even those delays were communicated well and we were kept informed along the way.

Would definitely recommend. Thanks!

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Testimonial
Elena K Hpy

It just doesn’t get any better or easier than this!

Janice Gingras- This was the easiest and by far the least stressful experience I have ever had with purchasing furniture. You literally find what you want on their website and call and place your order!

They give you an estimated delivery time and that is it! No calls with delays. Not even a call that they can’t find me. Just plain and simple old fashioned service with a smile!

They do exactly what they say and when they say it! The delivery men called when they were less than an hour away and when they arrived at the end of a very long day they still had a smile on their faces and was ready to go the extra mile to complete our delivery to our satisfaction. I was very skeptical at first and read a lot of reviews before placing my order for an entire master bedroom set. But after all my research I threw caution to the wind and placed my order and I am so glad I did!

It just doesn’t get any better or easier than this! This review literally took more effort than ordering.

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Testimonial
Elena K Hpy

Great customer service

I just bought a leather loveseat sofa for a very competitive price. Lots of choices so I called in to get help and talked to Kobi who did a wonderful job of helping me find the best fit for my needs.

He saved me a ton of time. He knew the products very well, did an excellent job at answering all my questions and pointing me to products that fit what I was looking for.

He was very quick to process the order when I made a selection. Very impressed with the website, the prices, and the phone support from Kobi.

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Testimonial
Elena K Hpy

Great price! Good Quality furniture!

Big Beautiful Dresser! It feels a lot bigger in our bedroom, than we expected, but love it!

Great price! Good Quality! VERY Heavy! We ordered the dresser online on April 14th and it was just delivered today.

It took a while, but we were told it would, but it was worth the wait!

We are very happy with our purchase so far!!! Thank you 1StopBedrooms for having reasonably priced, good quality furniture!!!

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1StopBedrooms's reply dated Feb 28, 2024 to: HIND C Qee's review

We deeply regret to hear about the difficulties you've encountered with your order and the subsequent service you received. It's disheartening to learn that the situation led to such inconvenience, especially given the expectations set by our commitment to customer satisfaction. Please know, this experience is far from the standard we aim to uphold. We are continuously working on improving our service and the efficiency of our processes to ensure that such situations are addressed more effectively in the future. Your feedback is invaluable in this endeavor, and we truly appreciate your patience and understanding.
Warmest regards,
The Customer Service Team
HIND C Qee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

WILL NEVER BUY FROM THEM AGAIN

I made my order on December 26, 2023, and received it from 1 stop bedroom.com on January 2, 2024. it came with the wrong armless chair which was huge and took a big part of my apartment it made my living hard with 2 kids.

They took the wrong part after a few weeks but until today January 31, 2024, I didn't receive my correct armless chair. I have been calling them the whole month everyone told me something different they said the process takes 3 days then it takes 3 weeks then we found it then the replacement am confused I don't know who to believe I asked to speak to the manager or supervisor they didn't let me talk with them.

I paid more than 4000 dollars but until today am missing part of my furniture they haven't apologized or refunded or anything am unsatisfied sad tired and need my missing part. They have really bad customer service each person says something different long wait times to fix the problem, and you can't reach the manager or supervisor they will not let you speak with anyone.

User's recommendation: BAD CUSTOMER SERVICE, BAD DELLIVERY, MISSING PART, LONG TIME WAIT

1StopBedrooms's reply dated Feb 28, 2024 to: Ambrosia Mrl's review

We're truly sorry to learn about your delayed shipment and the frustration it has caused. Understanding the excitement and anticipation that comes with every order, it's disappointing to hear that we've not met this expectation. Please be assured, the situation you've described is not reflective of the high standards we strive to achieve. We are dedicated to enhancing our communication and processes to prevent such occurrences in the future. Your feedback is crucial for our growth, and we're grateful for the opportunity to learn from this.
Best,
The Customer Service Team
Ambrosia Mrl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
| map-marker Shepherdsville, Kentucky

So far not so good experience..

Ordered my sofa on January 15th 2024. supposed to have shipped on January 17th.

Then they said the 25th...this is the 27th still not shipped. I feel like I'm getting the run around.

User's recommendation: Don't be in a hurry.