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11 Issues resolved
274 Company responses
58 Customer testimonials
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What Their Customers Are Saying

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All testimonials are provided and verified by 1StopBedrooms. Verified testimonials on Opinion Corp is a paid feature of the platform.

Great Experience

1StopBedrooms
I had a really good experience with 1 Stop Bedrooms and LOVE my Ashley Lindyn sectional that was a much better price than through Ashley itself. Recommend.
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Simple, cozy, comfort

1StopBedrooms
1stopbedrooms made an easy shopping experience, allowing me to compare different furniture and filter for things I was looking for in a new living room suit. Shipping was fast, easy, and accurate. Overall 5/5 experience.
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Fantastic Experience!

1StopBedrooms
We had looked everywhere for pieces to expand our sectional, but no one had it as it had been discontinued. I was thrilled to find 1stopbedrooms had the exact furniture we were looking for at a very reasonable price. Scheduling the delivery was incredibly simple and everyone we dealt with was courteous and helpful. Our living room looks fantastic with the new furniture!
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1StopBedrooms's reply dated Apr 02, 2025 to: Jami U's review

Dear Jami,
Thank you for taking the time to share your feedback with us. We value when customers engage with us about their experiences.
At 1StopBedrooms, we maintain unwavering dedication to exceptional customer service and quality products. Our team consistently strives to uphold the highest standards in every interaction and transaction.
We remain committed to delivering excellence in service and ensuring customer satisfaction remains our foremost priority in everything we do.
Warm regards,
Customer Relations Team
Jami U

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Beware! Worst furniture company ever!!

1StopBedrooms - Beware! Worst furniture company ever!!
Contains 3 confidential files for company representatives

I went thru *** & back with every representative call. This went on for over 2yrs (Aug 2020-Oct 2022).

It was finally escalated when I filed a complaint against them & their legal DBA company name of Payless Furniture Inc., in 2022 to the Attorney General State of NY, (I live in WA.)

The cushion collapsed and I purchased a warranty also. They dispatched a local tech, and the guy was a nut case and police were called for complaint due to his behavior.Supervisor said I deserved to be yelled at by their 3rd party technician. They didn't have anyone else in my area, and didn't want to honor their end of the contract for service or money back. Then they offered to replace the piece of furniture which I was happy with until it was delivered and the wood legs were different colors and again didn't want to swap out the other pieces to match.

I bought 1 sofa, 2 chairs, 1 loveseat originally. Then they finally agreed to refund me, and promised within 30 days, and it was drawn out several more months with a total of 2 complaints to the S.A.G. of NY.

I have 99% of the recorded phone calls totaling hours of B.S! Empty promises, aggressive behaviors, demeaning tones, etc.

Once they got the contact from the S.A.G. and multiple phone calls stating I will send a courier to have them served with intent of small claims, they finally settled in my favor for their 2 years of mishaps and horrible service.

User's recommendation: Payless Furniture & 1 Stop Bedroom Corporation SCAM! Beware

1StopBedrooms's reply dated Apr 02, 2025 to: Nunnya B Lcs's review

Dear Nunnya,
We appreciate your engagement and the time you took to share your thoughts.
We want to assure you that our unwavering commitment to providing an exceptional experience to our valued customers remains steadfast. Our team is always driven by the goal of exceeding expectations with professionalism and dedication.
We are proud of our track record of delivering excellence in service and we will continue to strive to uphold this standard. Your voice is important to us and we value your participation.
Thank you for being a part of our continuous journey towards excellence.
Best Regards.
Resolved
Nunnya B Lcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Resolved: C+ BBB rating

Updated by user Mar 06, 2025

Company fixed the issue and I have been provided with apology. After four months, I was sent a replacement.

Original review Feb 19, 2025

Terrible company and a horrible experience. We saved money by buying online rather than at Ashley Furniture.

I will never make this mistake again. I've been waiting three months for a replacement dining room table.

Never again would I use this company. I would warn anyone to research them on the Better Business Bureau website and look up their pending litigation with the NY State Attorney General.

User's recommendation: Buyer Beware

1StopBedrooms's reply dated Nov 19, 2024 to: Magdalena S Ovp's review

We're truly sorry to learn about your delayed shipment and the frustration it has caused. Understanding the excitement and anticipation that comes with every order, it's disappointing to hear that we've not met this expectation. Please be assured, the situation you've described is not reflective of the high standards we strive to achieve. We are dedicated to enhancing our communication and processes to prevent such occurrences in the future. Your feedback is crucial for our growth, and we're grateful for the opportunity to learn from this.
Best,
The Customer Service Team
Magdalena S Ovp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Verified Buyer

Horrible! Beware of Scam

Contains 2 confidential files for company representatives
Updated by user Nov 21, 2024

Still have not received a refund

Original review Oct 22, 2024

I placed an order a month ago. Immediately after I was charged, I received a notification that I needed to cancel since the item was supposedly on back order worldwide , which I promptly did cancel/ I still have not received a refund. When I called the company they were very rude and hung up on me

User's recommendation: Scam! Don’t use

Testimonial
Elena K Hpy

Quality item for a reasonable price

The chairs are in perfect condition. Packaging was also very good.

Can’t beat the price plus free shipping.

Not to mention that it arrived very quickly! Overall I’m very happy with this purchase.

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Testimonial
Elena K Hpy

Great Couch

Ordered sectional 20 days ago and it was delivered today. Delivery drivers were nice and helpful.

Absolutely love the sectional. I would recommend 1stopbedrooms to anyone.

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Testimonial
Elena K Hpy

Happy customer

Ordering the product was simple and customer service communicated each step of the way on order status. My daughter loves the bed. Great price for quality of bed.

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Testimonial
Elena K Hpy

Awesome

Had a great experience with 1stopbedrooms, I’ve ordered a bedroom set and kitchen table and Buffett and have loved it. Awesome customer experience and quality furniture. Will cont to make all my furniture purchases through them

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1StopBedrooms's reply dated Nov 19, 2024 to: Mike A Alh's review

We're truly sorry to learn about your delayed shipment and the frustration it has caused. Understanding the excitement and anticipation that comes with every order, it's disappointing to hear that we've not met this expectation. Please be assured, the situation you've described is not reflective of the high standards we strive to achieve. We are dedicated to enhancing our communication and processes to prevent such occurrences in the future. Your feedback is crucial for our growth, and we're grateful for the opportunity to learn from this.
Best,
The Customer Service Team
Mike A Alh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Two different Damaged tables, refuses to refund...

1 Stop Bedrooms delivered a large dining room table damaged (I have all pictures and emails with Vendor regarding the first and second claim). They initially offered a $200 discount, which I refused.

They then agreed to replace the table. I waited almost a month for the replacement, this 2nd table was delivered damaged as well (I have all pictures and emails with vendor regarding this 2nd transaction). Both times the vendor offered a $200 refund which I have refused. This table has been delivered damaged twice now, vendor refuses to refund, only offering $200 discount for a brand-new table that costs almost 3k.

I have all correspondence via email, and pictures of damaged tables).They refuse to take back the product or refund. They have delivered a damaged product that was sold as new.

Loss:
$2901

Preferred solution: Full refund

Testimonial
Elena K Hpy

Great price and support!

We bought a sectional and the customer support was excellent. They helped us through the shipping process and answered all of our concerns! The couch was delivered quickly and safely.

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Testimonial
Elena K Hpy

Great product and Very Helpful

Their customer service was really helpful when I needed to track my order. Delivery went smoothly and I love the table!

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Testimonial
Elena K Hpy

Beautiful furniture

Everything is just perfect. The customer support people were very helpful and kept me informed of the status very happy with the entire experience from start to finish.

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Testimonial
Elena K Hpy

2nd Purchase

This is my 2nd purchase from 1 Stop bedrooms. Customer service was helpful when I was looking to confirm the height of the mattress I would need for the bed I purchased.

Delivery was also seamless, and on time. I would recommend them to friends and family.

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Testimonial
Elena K Hpy

Good Online Furniture Purchase Experience

Second time purchasing from 1 Stopbedrooms. I highly recommend them to others.

I live in Seattle, but shipping was fast and furniture arrived smoothly. I will definitely purchase from them again.

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Testimonial
Elena K Hpy

Quick delivery and good quality

The delivery was free and quick and was the cheapest cost we could find for the bench. The assembly was quick and simple and is a much more sturdy bench than what we had replaced it with.

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Testimonial
Elena K Hpy

Great prices on name brands

Great experience. Was surprised to find prices so much better than anywhere else!

Have told all my friends about it. The quality is exactly the same as what you find in stores but at much better prices.

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