Welcome to the 1StopBedrooms Community

If you like anything on this site, just search for it and buy it directly from manufacturer or buy it elsewhere. Cut out this middleman with terrible customer service.

Bought a matching dresser set.

Half of order was sent, other half backordered. Backorder was delayed 4 times. Upon cancelling the never arriving backorder, I was told refund instructions for the other half of the order would be sent. Those never came.

Upon contacting them again, I was told I could not return the other half of the order because it was beyond 30 days since delivery. I'm left with half of a dresser set and no resolution. Customer Service is the worst I've experienced in my life. They will shoot any angle to defraud you of your money.

They will lie about delivery and will lie about refunds to squeeze money out of you then will go silent on all communication.

Look at the BBB complaints against this company (they never responded to mine, by the way). In my opinion, when looking at their 5 star reviews on various sites, they appear to be fake and paying for reviews to counteract the insanely high number of irate reviews.

I wish I could give negative stars. This company overpromises inexpensive furniture to be delivered ASAP for free.

What a load of garbage. First, the upsell because "we can't deliver free to your area." Then, "the item you ordered is back-ordered. Please wait a few weeks." Then, "it's still back ordered you can keep waiting or receive a refund." By this time, I have no confidence in this company and opt for a refund. That was nearly 10 days ago, and still no refund.

When I called to demand an ETA on the refund, I was hung up on.

I've filed a chargeback with my bank against this fraudulent operation. STAY AWAY IF YOU VALUE YOUR MONEY

I placed an order months ago and was PROMISED a delivery date. With that being said, it came and went.

Ive contacted customer service so many times that 2 women remember me so much, that they have attitudes when I call in to ask about what is going on with my order. Now I am beyond annoyed, frustrated and every other word you can think of that I cant put in here because yet again I was PROMISED to have information BEFORE they closed today at 6pm. Of course I dont and my order has STILL NOT SHIPPED. This is the absolute worst customer service, worst company, and worst experience Ive ever had with buying furniture.

So, with that being said, if you enjoy waiting endlessly for furniture, horrible customer service and $2000 missing from your bank account without anything to show for it, then this company is for you!!

Otherwise, I would stay away from 1 stop bedrooms. One stop to *** is what it should be called.

terrible experience ! still waiting on my furniture, after almost two months

I placed my order August 22, second week of September they attempted a delivery which I did not accept because they shipped only 2 out of the 4 dining chairs I ordered.

After contacting them for a claim, they places my order on "hold" for a week and they did not reattempt delivery. I, then, disputed with my credit card company and 1stop contacted me to close the dispute and they were going to work on reshipping order .

I have been calling every day since September 12, and no help. Please please someone assist- my phone number is 305 926 ****

I purchased something on the website and tried since the very next day to cancel the order. I was treated rudely a service member burped into the phone at me.

They pretty much bullied me into not canceling, except one of my items was OK to be canceled, which makes no sense with any of their other policies, needless to say Ive now had to go to the Better Business Bureau and have to hire an attorney to help me get my money back.

It is now almost October and Ive only received one clock which is $254 for my $7500 purchase do not go to this company go through an actual retailer that can contact customer service in a healthy way not the discrimination and complete disregard I have received from these men. I have not been able to speak to one woman in this entire company.

1Stopbedroom is refusing to honor the written warranty on my sofa.

I purchased an extended warranty which states I can get a repair or replacement if a dog's claw damages the furniture. I sent them photos of the damage and they said they can not repair or replace the furniture because it is discontinued.

I advised them per the written warranty this qualifies for a full but they refused.

Their first offer was to refund the warranty itself. I refused and sent them screen shots of the warranty that states I should get a FULL REFUND.

Their second offer was to give me a 50% in-store credit. I again refused stating I am NOT interested in any of their furniture (especially with their LONG history of delaying shipping by over a year) and would like a full refund of $560.24 as the contract states. They are refusing to accept this.

I informed them this is a breach of contract and I will take legal action if necessary. I have already filed with the BBB.

Buyer beware! This is a battle you do not want to get into and if you see this post still up you know they have NOT refunded me no matter what they say to make sure their reviews says to stay "positive".

Ordered a year ago, sent to the wrong state. Customer service is a nightmare.

I can't get a call or email back for the life of me. I've submitted a complaint to the BBB and at this point am just hoping for my money back.

Yes, they have great products (they aren't the ones making this furniture, just selling it, so I really don't give them credit for that, but you'll see a lot of positive reviews about the quality of the furniture). Yes their prices are good.

Good luck with everything else. In my mind, it doesn't matter how good your prices are if you don't actually deliver the product, and waste hours and hours of my time trying to get my issue resolved or my money back.

You literally could not pay men enough money to deal with this company ever again. Please save yourselves the hassle.

I called to place a order. They charged me for a extra mattress for my sofabed that they said I opted out of.

But they charged me $249.00 After I called them to get answers they went on my order and deleted the mattress but I took a screenshot of my original order. They lie, cheat, steal. They think someone would pay extra just for the heck of it. Read BBB reviews.

This company post fake reviews for themselves. Worst company ever!!!