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I made my order on December 26, 2023, and received it from 1 stop bedroom.com on January 2, 2024. it came with the wrong armless chair which was huge and took a big part of my apartment it made my living hard with 2 kids.

They took the wrong part after a few weeks but until today January 31, 2024, I didn't receive my correct armless chair. I have been calling them the whole month everyone told me something different they said the process takes 3 days then it takes 3 weeks then we found it then the replacement am confused I don't know who to believe I asked to speak to the manager or supervisor they didn't let me talk with them.

I paid more than 4000 dollars but until today am missing part of my furniture they haven't apologized or refunded or anything am unsatisfied sad tired and need my missing part. They have really bad customer service each person says something different long wait times to fix the problem, and you can't reach the manager or supervisor they will not let you speak with anyone.

Ordered my sofa on January 15th 2024. supposed to have shipped on January 17th.

Then they said the 25th...this is the 27th still not shipped. I feel like I'm getting the run around.

Similar to many other reviews I've seen here the same thing is happening to me. I placed the order and the ship date was Dec.

6. I thought for sure I'd receive it in time for Christmas. Just prior to the holidays delivery was pushed to 1/14. After calling customer service and speaking to "Anthony" I looked further into reviews.

Luckily my purchase was via Credit card rather than a Debit card.

I've contacted my CC company to initiate a dispute. If you feel like giving money away there are better options out there than these ***

Both my sofa and loveseat arrived damaged. Took 2 months to get replacement material...

Which was the wrong material. Repair techs scheduled wrong days... I came home 2x unnecessarily. 2nd time the material was also wrong.

Flash-forward 7 MONTHS later and material was still WRONG. I had provided VERY detailed pics of the damage, yet the 1StopBedrooms customer service rep tried saying maybe it was me. Seriously??? And then wanted to further 'troubleshoot' with Ashley.

I offered to hire someone locally to just repair my furniture- They declined. I had to call them multiple times to get a status update... Promises every_single_day to get a resolution 'by the end of the day' with no call back. I finally told them to come pick up the furniture...

But no... It's beyond the 30 day purchase date. I told them I would file a dispute. The response: Well, then we can't work with you anymore.

Are you serious??? Have you really worked with me over the last 7 months???

Avoid at ALL COSTS.

I ordered a bedframe from 1StopBedrooms. It was one of the only places I found that had Cali King frames confirmed compatible with adjustable height beds, so that's a mark in their favor. However, the shipping was bad and resulting customer services experiences were worse.

I received an email on 27 November saying my frame had shipped and was expected on 12 December, so I arranged to have friends come help me then, to move it upstairs and put it together. On 28 November, I got an email saying I needed to call them about my address, so I waited for almost 30 minutes just for someone to read my address to me and ask if it's correct. First, that's what I entered - I didn't stutter. Second, they could have Google Mapped it to confirm it's a legitimate address. I mentioned that and got a salty answer that I shouldn't complain about losing almost half an hour to this stupid request.

Much to my surprise, delivery guys knocked on the door on 29 November with the frame, almost 2 weeks early. That sounds like a plus, but it's not... Since I didn't have help handy to move it, I just left the frame in my entry for a week until friends could come help.

When I opened one of the boxes, handfuls of clear fragments flooded out into my entryway. I didn't know what it was, so I called 1StopBedrooms. Customer service put me on hold to find out, then had no idea and opened a case. It took forever for me to clean up, since it was all over my carpet, under entry furniture, stuck on the new frame, etc. But with a dog in the house I wasn't taking chances. Good thing I didn't, because eventually I found a broken silica packet, and that's very dangerous if consumed.

We got the frame upstairs and went to put it together, but the bolts were missing. So I called again and requested replacements from the guy who answered. To my surprise, I got an email the next day from the woman I had originally spoken to about the clear beads - Ivory - offensively and patronizingly saying that they would provide the bolts "as a gesture of goodwill" even though I hadn't reported the problem within the required timeframe of 24 hours. She directed me to the policies page, where it turns out she incorrectly cited the policies. There were 2 relevant sections. The first section was about reporting shipping problems - like damage to the box - and did say to call within 24 hours and provide pictures. The second section was about missing parts and didn't cite a timeframe within which customers have to call. So Ivory was wrong and acting like a *** based on misinformation. Besides, what company begrudges a paying customer 10 bolts? So, I replied to Ivory, explaining her mistake, calling out her attitude problem, and insisting that I be sent the bolts not out of goodwill but because I paid for them.

She also sent me directions on how to remove styrofoam from the bedframe, having misidentified the silica beads as styrofoam. If I had waited days for them to answer, or trusted their bad answer, my dog would have been in serious danger.

Anyway, days went by with no information about replacement bolts, so I called, and the bolts had been sent, but 1StopBedroom hadn't sent me shipping information. Ongoing trend of terrible shipping communications...

Anyway, I finally got the bolts and put the frame together. I like it, so there's that, but I don't see myself doing business with 1StopBedrooms again.

By the way, they ship using old-school styrofoam blocks in should-be-criminal quantities, so expect to do a dump run after receiving products. It's too bad they haven't discovered recyclable cardboard shipping padding solutions yet.

Ordered and paid on 10/17/23 for deliver on 11/4-8/2023, never heard anything until the day came and went, called them 10/30/23, still promised 11/8/23 don't worry. on 11/9/23 oh its the manufacturer yet I had to contact them.

I wanted to cancel, oh you can't it has shipped we placed a rush on it, yet no delivery date available. Oh don't cancel we give $150 dollars back if you don't cancel. Let me get it approved, they say. Oh order will arrive 11/26/23 after Thanksgiving, who wants dining room set after Thanksgiving.

Let us rush and see. Shows up Tuesday before Thanksgiving, table corner damaged, two chair backs damaged and one side chair completely broken, delivery people would even leave it. Now I am still down one chair, they want to send me a repair kit to repair the other issues for newly purchased furniture, and they want to say the $150 was for the damage now. Next call is to my credit card company, FRAUD, complete FRAUD!!

BEWARE of the false reviews, take your time and read, there are a lot of FAKE 5 stars out there. See how they never respond to the complaints, GO read BBB and see all the complaints

Do Not Buy Protection Plan they will not honor it.

I had purchased a leather reclining sofa and also purchased the extended warranty protection plan to cover any problems that might occur. The warranty was supposed to cover anything that might happen. Within a year and a half the headrest wore differently than the rest of the sofa.

1Stop Bedrooms will not honor the extended warranty.

Do Not Buy Protection Plan they will not honor it.

Title: Extremely Disappointed Zero Stars

Order Number: #923****

I am utterly disappointed with the overall experience I've had with 1StopBedroom.com. I recently purchased several pieces of furniture from them, and every single item has been plagued with manufacturing defects, missing parts, and even broken components.

The quality of their products is abysmal.

To make matters worse, I filed a complaint on 01/02/2023, highlighting the numerous issues with the furniture. According to their policy, if you don't receive all the furniture, you're supposed to file a claim within 30 days. I adhered to this requirement and submitted my claim promptly. However, it's now 12/05/2023, and I have yet to receive any resolution.

One of the most distressing incidents involves a full bed I purchased for my daughter as a Christmas gift.

Due to missing parts, the bed remains unassembled, and the joy of the occasion was completely ruined. Despite numerous emails and phone calls, the company has shown no inclination to take responsibility or rectify the situation.

This level of customer service is appalling, and I find it unacceptable that a company can so blatantly disregard the satisfaction and concerns of its customers.

The lack of communication and failure to fulfill their own policies have left me frustrated and regretful about choosing 1StopBedroom.com.

I strongly advise against purchasing anything from this company. Save yourself the trouble and frustration look elsewhere for furniture where your hard-earned money will be better spent on quality products and customer service that actually cares.

They refuse to honor their warranty. Hand lever to release foot kickouts broke on my 3 year on loveseat.

I have a 5 year warranty. They classify it as "normal wear and tear".

The "Guardian 5 year" plan specifies they cover breakage of reclining mechanism.